.support-page {
  background:
    linear-gradient(135deg, rgba(63, 224, 255, 0.12), transparent 34%),
    linear-gradient(315deg, rgba(214, 173, 87, 0.1), transparent 34%),
    var(--night);
}

.support-hero {
  display: grid;
  min-height: 520px;
  align-items: end;
  padding: 150px clamp(20px, 5vw, 80px) 56px;
  border-bottom: 1px solid var(--line);
  background:
    linear-gradient(90deg, rgba(5, 8, 11, 0.94), rgba(5, 8, 11, 0.72)),
    url("../assets/aig-hero.png") center / cover;
}

.support-hero-copy {
  width: min(900px, 100%);
}

.support-hero h1 {
  max-width: 12ch;
  font-size: clamp(3rem, 7vw, 6.2rem);
}

.support-hero p:last-child {
  width: min(760px, 100%);
  margin: 24px 0 0;
  color: #d8e0e7;
  font-size: clamp(1.04rem, 1.55vw, 1.25rem);
}

.support-chat-shell {
  display: grid;
  grid-template-columns: minmax(280px, 360px) minmax(0, 1fr);
  gap: 18px;
  padding: 32px clamp(20px, 5vw, 80px) 90px;
  background: #f4f7f9;
  color: var(--dark-text);
}

.support-sidebar,
.chat-area {
  border: 1px solid rgba(23, 32, 43, 0.14);
  background: rgba(255, 255, 255, 0.96);
  box-shadow: 0 24px 70px rgba(23, 32, 43, 0.14);
}

.support-sidebar {
  display: flex;
  flex-direction: column;
  gap: 16px;
  padding: 18px;
}

.chat-area {
  display: grid;
  grid-template-rows: auto minmax(420px, 1fr) auto;
  min-width: 0;
}

.support-panel {
  border-top: 1px solid rgba(23, 32, 43, 0.14);
  padding-top: 16px;
}

.support-panel:first-child {
  border-top: 0;
  padding-top: 0;
}

.support-panel h2,
.chat-header h2,
.message p {
  margin: 0;
}

.support-panel h2 {
  font-size: 0.95rem;
}

.support-panel label,
.support-panel legend,
.support-status-panel dt {
  display: block;
  margin: 14px 0 6px;
  color: #506071;
  font-size: 0.82rem;
  font-weight: 800;
}

.support-panel select,
.support-panel input,
.composer textarea {
  width: 100%;
  border: 1px solid rgba(23, 32, 43, 0.16);
  background: #ffffff;
  color: var(--dark-text);
  font: inherit;
  outline: none;
}

.support-panel select,
.support-panel input {
  height: 44px;
  padding: 0 12px;
}

.composer textarea {
  min-height: 92px;
  max-height: 220px;
  resize: vertical;
  padding: 13px 14px;
  line-height: 1.45;
}

.support-panel select:focus,
.support-panel input:focus,
.composer textarea:focus {
  border-color: #0e6a78;
  box-shadow: 0 0 0 3px rgba(14, 106, 120, 0.15);
}

.support-panel fieldset {
  margin: 0;
  padding: 0;
  border: 0;
}

.segmented {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 4px;
  padding: 4px;
  border: 1px solid rgba(23, 32, 43, 0.14);
  background: #e7edf1;
}

.segmented label {
  margin: 0;
  color: var(--dark-text);
}

.segmented input {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}

.segmented span {
  display: grid;
  min-height: 34px;
  place-items: center;
  cursor: pointer;
  font-size: 0.88rem;
  font-weight: 800;
}

.segmented input:checked + span {
  background: #0b3b46;
  color: var(--cyan);
}

.support-status-panel dl {
  display: grid;
  gap: 10px;
  margin: 12px 0 0;
}

.support-status-panel div {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 0;
  border-bottom: 1px solid rgba(23, 32, 43, 0.12);
}

.support-status-panel dt {
  margin: 0;
}

.support-status-panel dd {
  margin: 0;
  text-align: right;
  font-weight: 800;
}

.ticket-lookup-form {
  display: grid;
  gap: 8px;
}

.lookup-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
}

.lookup-row .button {
  min-height: 44px;
}

.ticket-lookup-result {
  margin-top: 12px;
  padding: 12px;
  border: 1px solid rgba(23, 32, 43, 0.12);
  background: #f4f7f9;
  color: #506071;
  font-size: 0.9rem;
}

.ticket-lookup-result strong {
  display: block;
  color: var(--dark-text);
}

.ticket-lookup-result p {
  margin: 6px 0 0;
}

.chat-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 18px 20px;
  border-bottom: 1px solid rgba(23, 32, 43, 0.12);
}

.chat-header .eyebrow {
  margin-bottom: 3px;
  color: #0e6a78;
}

.chat-header h2 {
  font-size: clamp(1.25rem, 2vw, 1.65rem);
}

.conversation {
  overflow-y: auto;
  padding: 20px;
  background:
    linear-gradient(rgba(255, 255, 255, 0.72), rgba(255, 255, 255, 0.72)),
    repeating-linear-gradient(0deg, transparent, transparent 31px, rgba(23, 32, 43, 0.08) 32px);
}

.message {
  display: flex;
  max-width: 760px;
  gap: 10px;
  margin-bottom: 14px;
}

.message.user {
  flex-direction: row-reverse;
  margin-left: auto;
}

.avatar {
  display: grid;
  flex: 0 0 38px;
  width: 38px;
  height: 38px;
  place-items: center;
  background: #0b3b46;
  color: var(--cyan);
  font-size: 0.74rem;
  font-weight: 900;
}

.message.user .avatar {
  background: #172044;
  color: #ffffff;
}

.bubble {
  max-width: min(100%, 680px);
  padding: 12px 14px;
  border: 1px solid rgba(23, 32, 43, 0.13);
  background: #ffffff;
  line-height: 1.5;
}

.message.user .bubble {
  background: #e7f8fb;
  border-color: rgba(14, 106, 120, 0.22);
}

.meta {
  margin-bottom: 6px;
  color: #506071;
  font-size: 0.76rem;
  font-weight: 800;
  text-transform: uppercase;
}

.composer {
  display: grid;
  gap: 10px;
  padding: 16px 20px;
  border-top: 1px solid rgba(23, 32, 43, 0.12);
  background: #ffffff;
}

.composer-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
}

.support-button-secondary {
  border-color: rgba(23, 32, 43, 0.16);
  background: #e7edf1;
  color: var(--dark-text);
  cursor: pointer;
}

.support-button-secondary:hover,
.support-button-secondary:focus-visible {
  background: #dbe4e9;
}

.chat-area .button-primary:disabled {
  background: #9baab1;
  color: #ffffff;
  cursor: not-allowed;
}

.ticket-confirmation {
  border-color: rgba(214, 173, 87, 0.52);
  background: #fff8e9;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

@media (max-width: 900px) {
  .support-chat-shell {
    grid-template-columns: 1fr;
  }

  .support-sidebar {
    order: 2;
  }
}

@media (max-width: 560px) {
  .support-hero {
    min-height: 560px;
    padding-top: 190px;
  }

  .support-chat-shell {
    padding-inline: 12px;
  }

  .chat-header,
  .composer-actions {
    align-items: stretch;
    flex-direction: column;
  }

  .composer-actions .button,
  .chat-header .button,
  .lookup-row .button {
    width: 100%;
  }

  .lookup-row {
    grid-template-columns: 1fr;
  }

  .conversation {
    padding: 14px;
  }

  .message,
  .message.user {
    max-width: 100%;
    margin-left: 0;
  }
}